Ingestion delay
Minor incident
Portal
Trackings & Communications
2022-06-09 22:20 CET
·
7 hours, 21 minutes
Updates
De-escalate
June 10, 2022 · 02:08 CET
The affected database systems have been identified and isolated. Data ingestion is back to normal with delay in the sub-second range. All customer communication and Track & Trace views are back to normal.
However, for the moment the trackings overview in the portal remains delayed. Our team is investigating.
Investigating
June 10, 2022 · 00:22 CET
We are currently experiencing a delay in ingestion of retailer data (trackings and orders). No data is lost, but time between receipt and successful creation is delayed by up to 2 hours. The processing of carrier data and generation of communication is not affected.
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