Authentication server incident: Certificate invalid

Major incident parcelLab App Configurations Returns Portal
2024-01-10 08:21 UTC · 50 minutes

Updates

Resolved

Certificate management conflict is resolved, all systems back to normal.

January 10, 2024 · 09:12 UTC
Issue

Our central authentication service is experiencing a certificate issue, causing HTTPS connections to be rejected. Data transfer via api.parcellab.com, files or emails are not affected. Also event processing and email sending are operating as normal. Affected are:

  • Login to prtl.parcellab.com and app.parcellab.com
  • Returns portal configurations experience intermittent loading issues

Our team is investigating with highest priority.

January 10, 2024 · 08:21 UTC

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