Service API seems to be down

Major incident API
2023-11-24 03:18 CEST · 6 hours, 8 minutes

Updates

Update

Root cause has been identified to be a dependency conflict of the queue system, we are investigating further.

Retailers without an automatic retry mechanism are advised to re-send data between the times:

  • from Nov 24, 2023 23:11 pm (UTC)
  • to Nov 24, 2023 8:23 am (UTC)

Within a part of this time frame, a part of the API fleet was unhealthy and therefore could not accept requests and responded with a 500 error code.

November 24, 2023 · 10:01 CEST
Resolved

Service is back up.

November 24, 2023 · 09:26 CEST
Resolved

We continue to monitor services. Stand by for details.

November 24, 2023 · 09:26 CEST
Monitoring

All services are back to full capacity.

November 24, 2023 · 09:23 CEST
Investigating

Root cause has been identified to be an issue with a downstream queue system, we are working on a rollback.

November 24, 2023 · 07:49 CEST
Issue

According to our monitoring system this service has become unresponsive, we’re investigating.

November 24, 2023 · 03:18 CEST

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