Service API seems to be down
Major incident
API
2023-11-24 03:18 CET
· 6 hours, 8 minutes
Updates
Update
November 24, 2023 · 10:01 CET
Root cause has been identified to be a dependency conflict of the queue system, we are investigating further.
Retailers without an automatic retry mechanism are advised to re-send data between the times:
- from Nov 24, 2023 23:11 pm (UTC)
- to Nov 24, 2023 8:23 am (UTC)
Within a part of this time frame, a part of the API fleet was unhealthy and therefore could not accept requests and responded with a 500 error code.
Investigating
November 24, 2023 · 07:49 CET
Root cause has been identified to be an issue with a downstream queue system, we are working on a rollback.
Issue
November 24, 2023 · 03:18 CET
According to our monitoring system this service has become unresponsive, we’re investigating.
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